Based on our revised taxonomy, Table 2 summarizes the various consequences an organization may expect from each of the types of complaint behaviors. In Table 2, it appears that the worst possible consumer complaint behaviors for the organization are those that do not involve external sources. Failure to complain to external sources prevents the consumer from obtaining redress, thus increasing the likelihood for continued or increased dissatisfaction. More importantly, the organization risks losing these dissatisfied consumers without understanding the reason for the dissatisfaction, or having the opportunity to correct the problem Strahle et al.
Try out personalized alert features As of 1 January the journal has been transferred to Wiley. The Journal of Consumer Psychology JCP publishes top-quality research articles that contribute both theoretically and empirically to our understanding of the psychology of consumer behavior.
Read more The Journal of Consumer Psychology JCP publishes top-quality research articles that contribute both theoretically and empirically to our understanding of the psychology of consumer behavior.
JCP publishes articles in areas such as consumer judgment and decision processes, consumer needs, attitude formation and change, reactions to persuasive communications, consumption experiences, consumer information processing, consumer-brand relationships, affective, cognitive, and motivational determinants of consumer behavior, family and group decision processes, and cultural and individual differences in consumer behavior.
Most published articles are likely to report new empirical findings, obtained either in the laboratory or in field experiments that contribute to existing theory in both consumer research and psychology.
However, results of survey research, correlational studies, and other methodological paradigms are also welcomed to the extent that the findings extend our psychological understanding of consumer behavior.
Further details regarding the journal's content, along with copies of past editorials, accepted manuscripts, and other information, can be obtained from the Society for Consumer Psychology website http: Benefits to authors We also provide many author benefits, such as free PDFs, a liberal copyright policy, special discounts on Elsevier publications and much more.
Please click here for more information on our author services. Please see our Guide for Authors for information on article submission. If you require any further information or help, please visit our Support Center.From the proposed definition of clean label and the consumer research that has shown which food categories are assumed to possess characteristics related to clean label, we can identify categories of food products from which consumers can infer the ‘cleanliness’ of food products.
A listing of psychological research being conducted online. Table of Contents Cognition Consumer Psychology Cyber Psychology Developmental. Consumer sentiment has remained largely unchanged at very favorable levels during , with the November reading nearly at the center of the eleven month range from to The Society for Consumer Psychology (SCP) is an organization dedicated to the study of how people relate to the products and services that they purchase or use.
Merchants aim to increase their sales by determining what drives their customers' purchase decisions.
Consumer perception theory attempts to explain consumer behavior by analyzing motivations for. Making sense of the “clean label” trends: A review of consumer food choice behavior and discussion of industry implications.